Frequently Asked Questions
Everything you need to know about shopping with MR.DIY
What payment methods do you accept?
We accept a wide range of payment options including major credit/debit cards (Visa, Mastercard), popular e-wallets, and online banking transfers.
How long does shipping usually take?
Standard delivery typically takes 3 to 5 working days for West Malaysia and 7 to 14 working days for East Malaysia, depending on your location.
What is your return and exchange policy?
You can return or exchange items within 7 days of purchase, provided the items are in original condition with the official receipt and original packaging.
Can I track my online order?
Yes, once your order is shipped, you will receive an email with a tracking number and a link to the courier's website to monitor your delivery status.
Are the products sold online the same as those in physical stores?
Most of our popular hardware, household, and electrical items are available both online and in-store, though some exclusive deals may vary by platform.
Do you offer bulk purchase discounts?
For large volume orders or corporate inquiries, please contact our customer service team directly to discuss potential bulk pricing and logistics.