Returns & Exchanges

We want you to be fully satisfied with your MR.DIY purchase. If you are not happy with your items, you can return or exchange them within 7 days of receipt, provided they are in original condition with the tax invoice.

Return Process

• 1.
  Check Eligibility

  Ensure the item is unused, in its original packaging, and includes all accessories and the original tax invoice.

• 2.
  Visit a Store or Contact Support

  Bring the item to any MR.DIY retail location or contact our online customer service team to initiate a return request for web orders.

• 3.
  Verification Process

  Our staff will inspect the product to verify its condition and ensure it meets our quality standards for a return or exchange.

• 4.
  Receive Refund or Exchange

  Once approved, you can choose an immediate exchange for another item or receive a refund via the original payment method.